If there's something you'd like to know about Explorers Connect, what we do or who we are, you're most likely to find the answer right here - via the FAQs and Important Documents below. For anything else, please contact us.
Please ensure you've read and agree to these important legal documents before using our website and booking an adventure, course or event.
If an adventure is fully booked, can I join a waiting list?
Yes! We do sometimes get cancellations so if you'd like to join the waiting list for a particular adventure, course or event, visit the relevant web page, and scroll down to 'BOOK NOW'. You'll then be taken to our booking system where you can add your name and email address. If a place becomes available we'll automatically email you.
Who comes on Explorers Connect adventure?
If you've never come on an Explorers Connect Adventure before, they're informal, friendly and great fun. We generally have singles, couples and small sets of friends coming along, from complete beginners to adventure professionals - what we all share is a love for adventure. Ages tend to range between mid 20s and mid 40s but anyone who is over 18 years old and young at heart is welcome.
Can I / should I come on a adventure / event on my own?
Yes absolutely! Most people book onto our trips on their own and by the end of the weekend have made friends with a great group of people. On any given trip you'll find most people come on their own, some people are new to Explorers Connect and some may have been on a few trips with us already. Occasionally we have couples or small groups of 2-3 friends who book to come along and that's fine too.
What's the accommodation like?
Bedrooms are usually shared, most often with with bunkbeds (adult sized and comfortable). 99% of the time they are single sex rooms though very occasionally facilities don't allow this. If we are camping then, unless stated, you will need your own tent, roll mat, sleeping bag etc. If you don't have these see if you can borrow them from friends or perhaps someone on the trip will have a spare place in their tent - you can arrange this on the event's Facebook page.
Is transport included / how does transport for trips work?
Unless stated, there is no transport included in our trips. We do try, where possible, to explain how to get to trips via different transport methods (including public transport). We also open up a private Facebook group for every trip that we run, where people can request and offer lift shares. It is not guaranteed, though, so it's always worth having a back up option.
I'm vegetarian or have other dietary requirements, is that a problem?
Not at all, but you must let us know in advance, ideally when you book. We're used to providing vegetarian/vegan/gluten/dairy free meals, but if you have an more unusual request please drop us an email to let us know.
Where can I find the joining instructions?
We will send you joining instructions a few weeks in advance of your adventure, course or event start date. If you do not receive them, and would like more detail to make arrangements around the event, please contact us at firstname.lastname@example.org and we shall try to answer any questions that you have.
I paid a deposit for an adventure, event or course. When will the balance be due?
Balance payments are typically due 12 weeks before the departure date. We do reserve the right to cancel your place if we have not received your balance payment by this date. Some of our adventures have a staged payment date, this will be made clear at the time of booking, and you will be sent a reminder email in advance. Please see our terms and conditions for more information.
What happens if I become unable to attend a trip?
We'll be very sorry not to have to along. Please check our terms and conditions which are there because, as we're sure you'll understand, we need to cover our expenses and the administration time that cancellations take otherwise we simply cannot make our trips work. If you have annual travel insurance (or a policy purchased for this trip) then it may cover you if you need to cancel your trip. We hope you can join us on a trip in the future.
Do I need travel insurance?
We strongly recommend purchasing travel insurance at the time of booking. For international trips this is essential as medical and repatriation costs abroad can be hugely expensive. For UK trips, travel insurance can help reimburse you should you not be able to attend for any reason. Travel insurance policies typically start from just a few pounds or you could save by taking out an annual policy.
How do I get the password for the Explorers Connect Member Benefits page?
This password changes regularly. If you are an Explorers Connect Member you can easily find the current password by signing in to your customer area, choosing “New Bookings”, scrolling to the bottom of the page and then choosing 'more info' on the event called “CLUB MEMBER PASSWORD”. You will also find details there of how to download a membership card.
How do I renew my Explorers Connect Membership?
Don't worry! Your Explorers Connect Membership will renew automatically each month or year using the credit or debit card we hold securely on file.
How do I cancel my Explorers Connect Membership?
If you'd like to pause or cancel your Explorers Connect Membership, please email email@example.com and we'll help you with that.