Explorers Connect


These terms and conditions form the basis of the contract between you and Explorers Connect. The contract shall be formed when Explorers Connect acknowledges acceptance of the member's booking and has received the required payment. Applying to attend an Explorers Connect activity indicates that you agree to the terms and conditions as set out below.

Earlybird Prices

A Customer is entitled to pay a discounted Earlybird Price for a booking only when the following two conditions are met:

  • The booking is made before the Earlybird deadline

  • If a booking is made by paying a deposit, then the balance must be paid on time as requested


To book an activity a deposit for the full value of the activity as stated in the promotion must be made. Explorers Connect cannot accept bookings by telephone or "provisional" bookings. A booking can only be confirmed once a deposit has been received.

Cancellation and Changes by Customer

We cannot accept the cancellation of a booking unless we receive written notice from you.

To cover our expenses, the following cancellation policy applies:

On trips/events where your place is reserved by paying a deposit:

  • If you cancel your booking more than 12 weeks before the first day of your adventure/course, you will receive a refund of monies paid, minus your non-refundable deposit.

  • If you cancel your holiday less than 12 weeks before the first day of your adventure/course you will receive no refund on monies paid.

  • In the event that a deposit is paid but the full amount is not paid within 12 weeks of an adventure/course, this will be taken as a cancellation and no refund will be made.

  • In the event of a no-show or not arriving on time for an activity no refund will be made.

On trips/events where you place is reserved by paying in full:

  • If you cancel your booking more than 12 weeks before the adventure/course you will receive a 50% refund of monies paid

  • If you cancel your holiday less than 12 weeks before the adventure/course you will receive no refund on monies paid.

  • In the event of a no-show or not arriving on time for an activity no refund will be made.

If possible, Explorers Connect will endeavour to refund all or part of your payment if you are unable to attend but this is entirely at our discretion.

Cancellation by Explorers Connect

Explorers Connect does not cancel activities if it is raining or if it is not sunny, only in event of severe weather conditions that have an effect on safety will activities be postponed or cancelled.

In the rare instance that it may be necessary, Explorers Connect reserves the right to cancel any activity where conditions prevent safe participation or where insufficient bookings or participant cancellation make the activity unworkable.

If Explorers Connect need to cancel an activity for any reason then participants will be invited to transfer to another activity. Should the participant wish to take up the offer of a transfer, any difference in cost will be charged or credited accordingly.

Where the offer of a transfer is not accepted a refund will be made to the customer by the same method the deposit was taken. It will not be possible to refund in cash unless the initial deposit was taken in cash. The refund made to the customer will reflect only the activity or part of the activity cancelled and thus will be a part or full sum of the entire payment made to Explorers Connect.

Our Responsibilities

Explorers Connect cannot accept responsibility unless you or any member of your party suffer as a result of any proven failure to perform, or improper performance of, any part of our contract with you by any of our employees, agents or sub-contractors (providing they were carrying out work authorised by us).

We cannot accept any responsibility where any injury, damage or loss resulted from; any act or omission of the person or persons affected, any act or omission of a third party not connected with your activity and which were not foreseen or unavoidable, an event which neither Explorers Connect nor the activity provider could have foreseen or avoided even with all due care.

Except for claims for personal injury or death, we limit the maximum amount we may have to pay you to the price paid in respect of each person affected.

Your Responsibilities

Explorers Connect takes safety very seriously. However outdoor activities, by their very nature, do contain some element of risk and it is a condition of booking that you understand this. Participants must acknowledge these risks and take steps to act in their own best interests. For all our activities, we recommend that you take out your own personal accident and travel insurance cover.

All bookings are on the basis that the customer will, at all times, observe the safety regulations and follow the safety instructions of our agents and activity providers. In the interests of safety, you undertake to follow the advice of your instructor or guide, and act sensibly and prudently at all times. Instructors reserve the right not to complete an activity with clients who may be deemed to be under the influence of alcohol or drugs or otherwise unfit to participate in the activity.

It is your responsibility to ensure that you are fit enough to undertake your chosen activity. Explorers Connect strongly advises against alcohol and/or drugs being consumed whilst you are undertaking an activity.

Explorers Connect is not responsible for any accidents, illnesses or loss of any activity days as a result of alcohol and/or drug consumption.

For safety reasons, some activities may have certain age and health restrictions. It is your responsibility to inform us in advance of any medical conditions or injuries which we should be aware of relating to yourself or the people covered by your booking. You can do this by email of phone and it must be done as soon as possible.  We cannot accept any responsibility for any condition not disclosed.

We do not accept bookings for persons under 18 years old.

All travel arrangements to the weekend are the sole responsibility of participants. Explorers Connect cannot facilitate local transport or other arrangements. In some cases it may be possible for members to share lifts with each other to attend an event and Explorers Connect may be able to liaise between members to facilitate this however participants do so at their own risk.

When you book with us, you accept responsibility for your own property and any equipment issued as part of an activity. You accept responsibility for any damage or loss caused by you or any member of your party and indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

Participants bringing along valuables and personal property do so at their own risk and are responsible for their safety. Explorers Connect cannot be held liable for loss or damage to personal items.


All our activities are physical and demanding sports, which obviously have inherent hazards associated with them. Whist Explorers Connect, its agents and activity suppliers take all necessary precautions to try and ensure the safety of all participants, unfortunately accidents could occur in consequence. Explorers Connect accepts no responsibility whatsoever for any loss or injury resulting from any persons' involvement in activities. Furthermore, it is understood and agreed that individuals participate at their own risk


Any complaints must be notified to Explorers Connect on the day so that attempts can be made to resolve any problems there and then.


Explorers Connect will as a matter of course take photos of all activities. These photos are used for advertising purposes and may be posted to the Explorers Connect website and Facebook page to enable members to download photos of themselves on their activity. No photos of members will ever be allowed to pass to any other party without written consent of the customer. If you have any concerns or do not wish to be included in any photography please make it clear to Explorers Connect on booking.

State of Accommodation

You accept responsibility and the cost for repairs for any damages made by you or your party to the accommodation provided during your stay.

Accident at Accommodation

We cannot accept liability for any personal injury, loss or damage which may be sustained by your party, or their guest, or their property during your stay at accommodation provided, except where it arises from the negligence or wilful default on our part. You will be held responsible for any serious damage done or loss sustained to property during your stay