FREQUENTLY ASKED QUESTIONS
If there's something you'd like to know about Explorers Connect, what we do or who we are, you're most likely to find the answer right here! For anything else, contact us.
If an adventure is fully booked, can I join a waiting list?
Yes! We do sometimes get cancellations so if you'd like to join the waiting list for a particular adventure, holiday or course, visit the event page, scroll down and choose 'CLICK HERE TO JOIN WAITING LIST!'. You'll then be taken to our booking system where you can add your name and email address. If a place becomes available we'll automatically email you.
Who comes on Explorers Connect trips?
If you've never come on an EC Adventure before, they're informal, friendly and great fun. We generally have singles, couples and small sets of friends coming along, from complete beginners to adventure professionals - what we all share is a love for adventure. Ages tend to range between mid 20 s and mid 40 s but anyone over 18 years old and young at heart is welcome.
Can I/should I come on a trip/event on my own?
Yes absolutely! Most people book onto our trips on their own and by the end of the weekend have made friends with a great group of people. On any given trip you'll find most people come on their own, some people are new to EC and some may have been on a few trips with us already. Occasionally we have couples or small groups of 2-3 friends who book to come along and that's fine too.
What's the accommodation like?
Bedrooms are usually shared, most often with with bunkbeds (adult sized and comfortable). 99% of the time they are single sex rooms though very occasionally facilities don't allow this. If we are camping then unless stated you will need your own tent, roll mat, sleeping bag etc. If you don't have these see if you can borrow them from friends or perhaps someone on the trip will have a spare place in their tent - you can arrange this on the event's Facebook page.
Is transport included/how does transport for trips work?
Unless stated there is no transport included in our trips. There are generally enough cars brought on each trip that we are able to car share during the trip. In addition, people often lift-share to events. If you need or can offer a place in your car, or want to share a taxi then you can arrange this on the event's Facebook page.
I'm vegetarian or have other dietary requirements, is that a problem?
Not at all but you must let us know in advance, ideally when you book. We're used to providing vegetarian/vegan/gluten/dairy free meals, but if you have an more unusual request please drop us an email to let us know.
Where can I find the joining instructions?
Following your booking you will have been sent a confirmation email. This will have a link to a hidden web page where you will be able to download the joining instructions for your adventure, holiday or course. If they are not available at the time of booking please check again nearer the date or email email@example.com if you have any questions that are not answered here.
I paid a deposit for an adventure. holiday or course - when will the balance be due?
Balance payments are typically due no later than six weeks before the first day of the trip or eight weeks for international adventures. We do reserve the right to cancel your place if we have not received your balance payment by these dates. The exact date your balance is due can be found on the event page as well as in your booking confirmation email. Please see our terms and conditions for more information.
What happens if I become unable to attend a trip?
We'll be very sorry not to have to along. Please let us know ASAP if you are unable to attend as we might be able to resell your place and get some money back for you. Please check our terms and conditions which are there because, as we're sure you'll understand, we need to cover our expenses and the administration time that cancellations take otherwise we simply cannot make our trips work. In addition, with cancellations we run the subsequent risk of not being able to fill the trip. If you have annual travel insurance (or a policy purchased for this trip) then it may cover you if you need to cancel your trip. We hope you can join us on a trip in the future.
Do I need travel insurance?
We strongly recommend purchasing travel insurance at the time of booking. For international trips this is essential as medical and repatriation costs abroad can be hugely expensive. For UK trips, travel insurance can help reimburse you should you not be able to attend for any reason. Travel insurance policies typically start from just a few pounds or you could save by taking out an annual policy.
How do I get the password for the EC CLUB Benefits page?
This password changes regularly. If you are an EC CLUB Member you can easily find the current password by signing in to your customer area, choosing “New Bookings”, scrolling to the bottom of the page and then choosing 'more info' on the event called “CLUB MEMBER PASSWORD”. You will also find details there of how to download a membership card.
How do I renew my EC CLUB Membership?
Don't worry! Your EC CLUB Membership will renew automatically each month or year using the credit or debit card we hold securely on file.
How do I cancel my EC CLUB Membership?
If you'd like to pause or cancel your EC CLUB Membership, please email firstname.lastname@example.org and we'll help you with that.